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CISM study material · question 525 of 1000

What did NIST's research find about the learning metrics organisations actually use?

  1. Organisations collect far too many metrics to be able to analyse any of them usefully within their own annual reporting cycle
  2. Organisations rarely measure their learning programmes at all, relying instead on the completion record and on nothing further
  3. Organisations often rely on a limited number of metrics that do not give a complete view of programme effectiveness
  4. Organisations rely mainly on the qualitative feedback that is gathered from all of the participants at the end of each of the training sessions
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Answer: C. Organisations often rely on a limited number of metrics that do not give a complete view of programme effectiveness

SP 800-50r1 reports from recent research that participants described their organisations leaning on too few metrics to see whether the programme was working.

Source: NIST SP 800-50 Rev. 1 (NIST) — Sec. 2.4.2 From Measurements to Metrics

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