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CISM study material · question 536 of 1000

A service has gone live and the organisation considers the engagement complete. What does NIST say the operations phase requires?

  1. Handover of monitoring responsibility to the provider
  2. Renegotiation of the contract every twelve months
  3. A single annual review of the service agreement
  4. Constant assessment of both the service level and the provider's performance against it
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Answer: D. Constant assessment of both the service level and the provider's performance against it

SP 800-100 treats go-live as the start of the work: with the service installed, the level delivered and the source's performance are judged continually, with monitoring, measurement, evaluation and evolution.

Source: NIST SP 800-100 (NIST) — Table 12-1 Services Life Cycle

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