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CISM study material · question 913 of 1000

Which two provisions does NIST expect in a service level agreement for emergency equipment? Choose two.

  1. How fast the vendor must respond
  2. A guarantee that the equipment supplied will be identical to that being replaced
  3. Shipping priority over the vendor's ordinary purchases
  4. A fixed unit price for the replacement kit
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Answer: A. How fast the vendor must respond
C. Shipping priority over the vendor's ordinary purchases

SP 800-34r1 states service level agreements for emergency equipment supply should specify how quickly the vendor must respond after being notified, and that they may give the organisation priority status for shipment ahead of other organisations' ordinary purchases.

Source: NIST SP 800-34 Rev. 1 (NIST) — Sec. 3.4.4 Equipment Replacement

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